Terms & Conditions
Use of Our Website
By using the My VA Buddy website, you agree to use it only for lawful purposes. You must not use our website in any way that may damage, disable, overload, or affect its performance, security, or availability. You also agree not to attempt unauthorized access to any part of the website, server, systems, or data connected with My VA Buddy. The content on this website is provided for general information about our services. We may update, change, or remove website content at any time without prior notice.
Our Services
My VA Buddy provides professional virtual assistant support for holiday home owners, property managers, businesses, and busy professionals. Our services may include administrative support, guest communication, booking management, customer support, data entry, listing optimization, social media support, and back-office operations. The exact services, working hours, deliverables, responsibilities, and pricing will depend on the package, agreement, or custom plan selected by the client.
Client Responsibilities
To allow us to deliver services properly, clients must provide accurate information, clear instructions, timely feedback, and any required access to tools, platforms, documents, or systems. Clients are responsible for ensuring that any information shared with My VA Buddy is correct, lawful, and does not violate the rights of any third party. Clients must also ensure that they have permission to share login details, business data, guest information, property details, or any other confidential material required for service delivery.
Payments and Pricing
All service pricing will be clearly communicated before work begins. Payments must be made according to the agreed package, invoice, or service plan. My VA Buddy may require upfront payment, monthly payment, or another agreed payment schedule depending on the nature of the service. Failure to make payment on time may result in delay, suspension, or cancellation of services. Prices may be updated from time to time, but any changes to existing client plans will be communicated in advance.
Cancellations and Refunds
Clients may cancel services according to the cancellation terms agreed at the time of purchase or onboarding. Any refund eligibility will depend on the service type, work already completed, time spent, and the terms of the selected package. Because virtual assistant services involve time, planning, staffing, and operational work, completed work or used service hours are generally non-refundable. Any refund request will be reviewed fairly on a case-by-case basis.
Confidentiality
My VA Buddy respects client privacy and confidentiality. Any business information, guest details, login credentials, documents, processes, or private data shared with us will be handled with care and used only for the purpose of providing agreed services. We expect clients to also respect the confidentiality of our internal systems, processes, team communication, pricing structures, and service methods.
Account Access and Security
Some services may require access to client accounts, platforms, booking systems, email inboxes, CRMs, or other business tools. Clients are responsible for providing secure and authorized access. My VA Buddy will take reasonable steps to protect shared access details, but clients are encouraged to use secure methods such as password managers, limited user permissions, two-factor authentication, and role-based access wherever possible.
Service Limitations
While we aim to provide reliable and high-quality support, we cannot guarantee that every result will be error-free, uninterrupted, or suitable for every specific business outcome. My VA Buddy is not responsible for losses caused by incomplete instructions, third-party platform issues, delayed client responses, system outages, or factors outside our control. We do our best to support clients professionally, but final business decisions, approvals, compliance responsibilities, and operational control remain with the client.
Third-Party Tools and Platforms
Our services may involve third-party tools such as booking platforms, email services, analytics tools, payment processors, CRM systems, social media platforms, or communication software. These platforms are controlled by third parties and may have their own terms, privacy policies, fees, limitations, or technical issues. My VA Buddy is not responsible for changes, downtime, errors, or data handling practices of third-party platforms.
Prohibited Activities
You agree not to use our website or services for:
- Illegal, fraudulent, or harmful activities
- Sharing false, misleading, or unauthorized information
- Sending spam, abusive messages, or harmful content
- Violating the rights, privacy, or intellectual property of others
- Attempting to hack, damage, or misuse our website or systems
- Requesting services that violate laws, platform policies, or ethical standards
My VA Buddy reserves the right to refuse, suspend, or terminate services if a client is involved in prohibited or harmful activities.
Termination of Services
My VA Buddy may update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or website operations. Any updated version will be posted on this page with a revised date. Continued use of our website or services after changes are posted means you accept the updated terms.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: